UltraTax CS
This entry was posted on 4/10/2007 9:15 PM and is filed under uncategorized.
Our accounting firm uses UltraTax CS tax preparation software. Because of the size of their company and the number of accountants they serve, their product has taken on a sort of artificial intelligence. One feature of the software is its diagnostics function. It finds some problems and brings them to my attention.
The resources that the company puts into making its product, to getting every schedule right, to keeping its users happy, results in a good product. UltraTax listens to its users, and changes its software as needed. A few accountants call in and point out something that UltraTax is doing wrong, or causing extra work for us, and within days, the software is changed. It is this listening to it users, that results in the product evolving in the direction of greater usefulness. Yes, it might be said, UltraTax learns. Not by itself, but with the help of many people.
One of my rules for using UltraTax, is to never override what it is doing with a return. When a problem occurs, and the software isn't doing what I expect it to, I have learned to not force UltraTax to do what it doesn't want to do, but rather discuss it with tech support, or do some more research on the particular issue. I've learned to trust UltraTax and work with it. In most cases, UltraTax is right, and when it's not, they will change their software.
In our office, there are sometimes three opinions. My partner's, mine and UltraTax's. I have even been heard to say, "This is what UltraTax thinks." Having it in my office, is like having a little additional help, that I can count on to give me good answers and good performance, and in some respects, watch over my clients.
